How Do I Cancel My Membership? If you would like to cancel your account, click on the following link and follow the instructions: http://www.etelegate.net What if I forget my username/password? Visit the link below and input your information: http://etelegate.net If the above info is not much help to you...email us for additional help!

Billing / Cancellation
To cancel your account, simply complete the cancellation form above. Your cancellation will be processed within 24 hours. That means your account stays open and active until the end of your last billing period. (example: if you signed up on June 13th, cancelled on June 20th, you would still have access until July 13th).

How does the billing show up on my credit card?
It will show up as IBL*.

What if I've forgotten my username?
Email support@cherieroberts.com from the original email address you originally signed up with.

What is your privacy policy on the information you collect?
Any information collected is used only for purposes of this site and will in no way be shared with other websites or companies.

What should I do if I am having problems viewing the video clips in my members area?
Make sure you have the Windows Media Player installed on your computer. You may download a free copy at: http://www.microsoft.com/windows/windowsmedia/download/default.asp.


May I post, publish, upload, reproduce, copy, edit, transmit, or download any of the images or material on this site?
You may not post, publish, upload, reproduce, copy, edit, or transmit any image or material on www.cherieroberts.com or www.kitanajade.com without the written permission of Cherie Roberts. Members may download one copy per image or material for their personal use only.


Can I share my username and password with a friend or others?
Your membership information is for you only. Any member who shares their username and password with others will forfeit their right to membership without a refund. We have several ways of tracking logins and whose username/password is being used by more than 1 person.